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Questions about your subscription, the science, or what's actually in the sachet? A real person answers — usually within one business day, in clear language, no templates.

Typical reply: within 1 business day

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Most questions are answered right here — no waiting required.

Orders & Shipping

Track your order, delivery times, and what arrives in each box.

Where is my order? +
Once your order ships you'll receive a tracking link by email. Netherlands: 1–2 business days with PostNL. Germany: 2–4 business days with DHL. Track my order →
How long does delivery take? +
Netherlands: 1–2 business days with PostNL. Germany: 2–4 business days with DHL. We ship Monday–Friday from Amsterdam; orders placed before the daily cut-off go out the same day.
Will it fit through my letterbox? +
Yes — refill sleeves ship as a letterbox parcel (PostNL brievenbuspakket / DHL Kleinpaket), so no signature and no missed-delivery card. Your first order includes the vessel and ships as a standard tracked parcel.
What's in my first order vs. refills? +
First order: the KOVA vessel + 30 numbered sachets + your Ritual Guide. Every refill after that: a sleeve of 30 fresh sachets that slots straight into the vessel.

Manage Your Subscription

Pause, skip, change delivery dates, or cancel — all in your account.

How do I pause or skip a month? +
Log in to your account and open "My Subscription." You can pause for 1–3 months or skip your next delivery in one click — no reason needed. Go to my account →
How do I cancel my subscription? +
Anytime, from your account portal — no phone call, no questions asked. We'd rather earn the next month than lock you in. Go to my account →
When will I be charged? +
Your first order is charged the day you place it. After that your subscription renews on the same date each cycle, and we email a reminder 3 days before every charge so nothing is a surprise.

Product & Ingredients

Safety, dosing, allergens, and exactly what's in each sachet.

Is creatine safe for women? +
Yes. Creatine is one of the most-researched supplements there is, with extensive safety data including in women — no effect on kidney function in healthy adults, and no effect on estrogen, progesterone, or testosterone. Read the full science →
Will it make me bloated? +
Creatine draws water into muscle cells — not under your skin. That's cellular hydration, not bloating. KOVA has no loading phase, which minimises this effect.
Does creatine cause hair loss? +
No. This fear traces back to a single 2009 study on 20 male rugby players. A 2025 clinical trial measured hair follicles directly — zero effect on DHT, hair growth, or hair density. Not one study links creatine to hair loss in women.

Returns & Guarantee

Our 90-Day Guarantee, return policy, and what to do if something arrives damaged.

What is your return policy? +
You have a 14-day statutory right of withdrawal from the delivery date for unopened products. Opened sachets can't be returned for hygiene reasons — but they're covered by our 90-day guarantee: try KOVA for 90 days and if you feel no difference, we refund every cent.
My order arrived damaged. +
Email hello@takekova.com with your order number and a photo. We'll send a replacement within 3 business days and file the carrier claim ourselves — you don't need to return the damaged item. Report damage →

Payment & Account

Payment methods, billing questions, and how to access your account.

What payment methods do you accept? +
iDEAL, Visa, Mastercard, American Express, PayPal, Apple Pay, and Klarna. For subscriptions we recommend a card or PayPal that won't expire soon, to avoid an interrupted delivery.
How do I update my payment method? +
Log in to your account, open "Payment methods," and update your details anytime. Changes apply to your next scheduled charge. Go to my account →
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Manage your subscription yourself

Pause, skip, or cancel in 30 seconds. No phone calls. No forms. Just your account.

Log in to my account How do I pause? How do I cancel?