Refund & Return Policy
We stand behind every KOVA product we ship. If something is wrong, we will make it right — quickly, without friction, and without asking you to prove how much of the product you used.
The honest summary: you can return sealed, unopened products within 30 days for a refund of the product price. Opened sachets cannot be returned for health and safety reasons. Beyond that, we offer a voluntary 90-day satisfaction promise on The 90-Day Ritual and Annual subscriptions — if KOVA isn't for you within 90 days of your first subscription charge, one email and we refund that subscription payment in full.
Quick reference — what can and cannot be returned
Returns of unopened products
You may return sealed, unopened products within 30 days of delivery for a refund of the product price. This applies to unopened refill sleeves, the Vessel in unused original condition, and sealed Welcome Ritual components.
How to start a return
Contact us before the 30-day window closes by:
- Emailing hello@takekova.com with your order number
- Using your account at takekova.com/account
- Completing the optional Return / Cancellation Request in Annex A of our Terms & Conditions
Once you open a sachet, the product inside has been exposed to air and cannot be resold or verified as uncontaminated. For health and safety reasons, any sleeve from which one or more sachets have been opened cannot be returned. The Vessel and any unopened sleeve remain returnable within 30 days.
Your refund
We refund the product price to your original payment method once we receive the returned items (or your proof of return). Return shipping is on us if the return is due to our error; otherwise return shipping is your responsibility. Refunds are typically processed within 5–10 business days of our receiving the return.
The Welcome Ritual and single Sleeve — one-time purchases
The Welcome Ritual ($56) and the standalone Sleeve ($40) are one-time purchases governed by this 30-day return policy. They are not covered by our 90-day satisfaction promise, which applies only to subscription tiers as described in Section 03.
Our 90-day satisfaction promise
Beyond returns, we offer a voluntary 90-day satisfaction promise. This is a commitment we choose to make, in addition to any rights you have under applicable law.
Who qualifies: Customers on The 90-Day Ritual ($111 per quarter) and Annual ($403 per year) subscriptions. The promise applies to your first subscription charge, within 90 days of that charge.
What you get: A full refund of the first subscription payment, to the original payment method. No return of opened sachets is required.
How to claim: Email hello@takekova.com and include three things so we can process your refund quickly:
- Your order number
- The date you started taking KOVA
- A brief note of why KOVA isn't for you
No proof of use is required. No minimum number of sachets must have been consumed. No diary, no questionnaire, no form to fill in. We confirm your refund within 1 business day and process it within 5 business days to the original payment method.
One claim per customer: The 90-day satisfaction promise may be claimed once per customer, household, and payment method.
Suspected abuse: We reserve the right to limit or deny claims under this promise in cases of suspected abuse or fraud, or as otherwise permitted by law. Repeated claims across multiple accounts, addresses, or payment methods linked to the same individual or household may be treated as abuse.
Why the promise sits with The 90-Day Ritual and Annual — and not Monthly
Creatine builds on itself. The 90-Day Ritual is designed around the full window — three sleeves, ninety sachets, everything you need to fairly judge whether KOVA is for you. Annual extends that across a full year, with the first quarter covered by the same promise.
The Monthly plan is built for flexibility, not the full window. If you are not sure about KOVA, Monthly lets you try a single 30-day supply with no commitment beyond that month, cancel any time. If you would prefer to access the 90-day promise, you can switch to The 90-Day Ritual at any time by emailing hello@takekova.com — the promise then runs from your switch date.
The promise on Annual subscriptions
An Annual subscription is a single $403 prepayment for four quarterly deliveries. If you exercise the 90-day satisfaction promise within 90 days of your first subscription charge, your refund is structured as follows:
- $100.75 — voluntary refund of the first quarter under our 90-day satisfaction promise
- $302.25 — refund for the three remaining quarters, which have not been delivered
The total returned to you is $403, identical to the amount you paid. The Welcome Ritual ($56), if purchased separately at day zero, is not part of this calculation and remains a one-time purchase governed by Section 02.
After your refund — optional feedback
Once your refund is confirmed, we may send you a single follow-up email asking what we could have done better. Your refund is not conditional on answering. We ask only because your honest perspective genuinely helps us improve KOVA for the next woman who tries it.
This 90-day satisfaction promise is a voluntary guarantee offered by Sales Core B.V., trading as KOVA (KvK 95115714, Netherlands), in addition to any rights you have under applicable law.
Defective, damaged, or incorrect products
If a product reaches you defective, damaged, contaminated, or not matching what you ordered, we will make it right at no cost to you. This is separate from the 30-day return window and the 90-day satisfaction promise.
What we treat as a defect
- A sachet that is torn, unsealed, or contaminated at the time of delivery
- An ingredient composition that materially differs from what is declared on the label
- The Vessel with a manufacturing fault (broken closure, deformed body, coating defect not caused by use)
- A product dispatched past its best-before date
- A product with an unusual smell, discolouration, or texture indicating spoilage
- A product that is not the item described or ordered (wrong item dispatched)
Your remedy
Contact us at hello@takekova.com with your order number, a description, photographs, and the batch number (printed on the sleeve and each sachet). We will replace the product at no cost, dispatched within 3 business days of confirming the issue — or, if you prefer or a replacement is not available, issue a full refund.
If you believe a product poses a safety risk — contamination, unusual smell, discolouration, or foreign material — do not consume it. Keep the product and all packaging, and contact us immediately at hello@takekova.com with the batch number, a description, and photographs. We investigate all product-safety reports and report serious adverse events to the U.S. Food and Drug Administration (FDA) as required by law.
Transit damage, wrong items & missing items
Damaged in transit
Photograph the outer packaging and damaged contents before opening further. Do not consume product from a package that appears tampered with. Contact us at hello@takekova.com within 48 hours of delivery with your order number, description, and photographs. We will send a replacement within 3 business days at no cost to you.
Wrong item dispatched
Contact us within 14 days with your order number and a photograph of what you received (including label and batch number). We will dispatch the correct item within 3 business days and arrange collection of the incorrect item at no cost to you.
Missing items
If an item is missing from your order, contact us within 14 days. We will dispatch the missing item within 3 business days at no cost to you.
Subscription-specific refund situations
The following scenarios apply across all subscription tiers (Monthly, 90-Day Ritual, Annual) and are not limited by the one-claim-per-customer scope of the 90-day satisfaction promise.
- Charged after cancellation: full refund within 2 business days — no return required
- Charged but not dispatched: immediate refund, or expedited dispatch at your option
- Duplicate charges: full refund of the duplicate amount within 2 business days
- Charged during a confirmed pause or skip: full refund — no return required
- Charged without the renewal reminder we promise: full refund, no return required. We send a renewal reminder before every subscription charge
- Annual subscription cancelled before all quarterly deliveries: pro-rata refund for the undelivered quarters. See Section 03 for the structure on a 90-day satisfaction claim
How refunds are processed
| Payment method | Expected refund timeline |
|---|---|
| Visa / Mastercard / Amex / Discover | 5–10 business days — may vary by issuing bank |
| PayPal | 3–5 business days to your PayPal balance |
| Apple Pay / Google Pay | 5–10 business days to the underlying card |
| Shop Pay | 5–10 business days to the underlying card |
Disputes and chargebacks
If you believe a charge on your card is incorrect, please contact us first at hello@takekova.com before opening a chargeback with your bank. We can resolve almost every issue within 1 business day. Opening a chargeback while a refund is already being processed can cause your bank to reverse the refund and create a longer dispute timeline. If a chargeback is opened in parallel to a refund request, the refund is paused until the chargeback is closed; this is required by our payment processor.
Contact us
Refunds & Returns Contact
If you are not satisfied with our response
We want to resolve every issue directly — please contact us first and give us the chance to make it right. If you are still not satisfied, you may also contact the consumer-protection office of your state Attorney General, or pursue other remedies available to you under applicable law.
