Refund policy

Cancellation policy

Some items in our store are offered as a subscription. This policy explains how you can change or cancel these kinds of purchases.

Subscriptions

When you start a KOVA subscription you'll receive repeat deliveries, based on the plan you choose — Monthly, The 90-Day Ritual, or Annual — and the delivery frequency that comes with it.

Your payment details are stored securely, and you'll be charged for each delivery on your billing date, unless you're on a plan you pay for in advance (such as Annual).

Subscriptions renew automatically at the end of each billing period so your supply doesn't run out. Before every charge, we email you a renewal reminder with the exact amount, the exact date, and one-click links to skip, pause, or cancel — we'll never charge you without that advance notice. If you don't want to renew, you can cancel.

You can change or cancel your subscription at any time, with no fees and no penalty — cancelling is as simple as signing up. Manage everything from your account at takekova.com/account (your order confirmation emails also link straight to your subscription), or email us at hello@takekova.com. Cancellation takes effect immediately and we confirm it by email.

See our Refund & Return Policy for details on returns and refunds, and our Subscription Terms for the full details of how your subscription works.

Pre-orders

When you place a pre-order, you're buying a product that isn't in inventory yet — either out of stock or not yet released. Depending on the item, we may take no payment or a partial deposit at checkout, store your payment method, and then charge the full or remaining amount when the product is ready to ship.

You can cancel a partially paid pre-order at any time before it has been fulfilled. Once it has been fulfilled, it can't be cancelled, but you can request a full or partial refund. See our Refund & Return Policy for details.

Try before you buy

When you order a try-before-you-buy item, we authorize your payment method before shipping the order but don't charge it right away. You'll have a set period to decide whether to keep the item. If you don't return it within that time, we'll charge your payment method for the full amount.